ABC Model of Behavior

ABC ANALYSIS:

A = Antecedent – sets the stage for something to happen
B = Behavior – what a person does in response to antecedent
C = Consequences – what happens to the person due to the behavior

THE KEY:

You can change behavior by changing the consequences.

HOW TO CHANGE THE CONSEQUENCES:

• There are three types of consequences used as management techniques by managers—positive reinforcement, negative reinforcement and no reinforcement.
• Positive reinforcement – causes a person to repeat a certain behavior because they had a pleasant result.
• Negative reinforcement – causes a person to start or stop a behavior to avoid punishment.
• No reinforcement – causes a person to stop a behavior because nothing happens to reinforce it.

Why Don’t Employees Do as They’re Told?

Continue reading …