Archive for January, 2005
The Power of Positive Reinforcement
Performance Management WorkshopABC Model of Behavior
ABC ANALYSIS:
A = Antecedent – sets the stage for something to happen
B = Behavior – what a person does in response to antecedent
C = Consequences – what happens to the person due to the behavior
THE KEY:
You can change behavior by changing the consequences.
HOW TO CHANGE THE CONSEQUENCES:
- There are three types of consequences used as management techniques by managers—positive reinforcement, negative reinforcement and no reinforcement.
- Positive reinforcement – causes a person to repeat a certain behavior because they had a pleasant result.
- Negative reinforcement – causes a person to start or stop a behavior to avoid punishment.
- No reinforcement – causes a person to stop a behavior because nothing happens to reinforce it.
Why Don’t Employees Do as They’re Told?
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